Effective date: 27 August 2026
These terms of service govern your use of the website at https://www.ekco.autos and your engagement of the computer systems design and integration services offered by EKCO COOPERATION LIMITED. By accessing the website, submitting an enquiry, or entering into a project agreement with us, you agree to be bound by these terms and by our privacy policy.
Please read these terms carefully before using the website or engaging our services. If you do not agree with any part of these terms, you should not use the website and you should not proceed with an engagement. We reserve the right to update these terms from time to time, and the version that applies to you is the one in effect at the time of your use or engagement.
If you use our services on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these terms. In that case, references in these terms to you mean the organisation you represent, and both you and that organisation are responsible for complying with these terms.
EKCO COOPERATION LIMITED is a company registered in Hong Kong. Our registered address is 1/F 5G TSENG TAU TSUEN, SAI SHA RD, Sai Kung, Hong Kong. We operate in the computer systems design and related services industry, with a specialist focus on computer integrated systems design.
Our work includes the architecture, design, integration, deployment, and operation of computer systems, networks, and software platforms for business clients. We serve clients in Hong Kong and internationally, and we coordinate our work across time zones where that is needed.
References in these terms to the company, our team, or the engineer responsible for your project mean EKCO COOPERATION LIMITED and the people who deliver the services on its behalf. The website and the services described on it are developed and operated by the developer Ekcocpt on behalf of EKCO COOPERATION LIMITED.
We provide computer systems design and integration services, including systems architecture design, network design and integration, server and infrastructure deployment, cloud migration and integration, data and workflow integration, and managed operations and support. The specific scope of each project is set out in the proposal and project agreement for that engagement.
Our services may include on-site work, remote work, and the operation and monitoring of systems after deployment. Managed operations services are provided on a recurring basis under a separate agreement that describes the service targets, the response times, and the fees that apply.
We provide services to a professional standard and with reasonable skill and care. We do not provide legal, accounting, or other regulated professional advice unless we have agreed to do so in writing. Where our work touches areas that require specialist advice, we will recommend that you obtain it.
Our website and services are intended for businesses and professional users. By using the website or engaging our services, you confirm that you are at least eighteen years of age and that you have the legal capacity to enter into binding agreements.
If you are using our services on behalf of an organisation, you confirm that the organisation is validly established and that you have authority to act for it. We may ask for evidence of your authority before we commence work.
We may decline to provide services to any person or organisation, or refuse an enquiry, where we reasonably consider that doing so is necessary to comply with the law, to protect our interests, or to avoid a conflict of interest. In such a case, we will explain our decision where we are able to do so.
When you submit an enquiry through our website, by email, or by telephone, we respond within one business day where possible. The first consultation is free, and it gives us the chance to understand your operation and to advise on the right starting point for your needs.
Where you ask us to quote for a project, we prepare a proposal that describes the scope of work, the deliverables, the phases, the fees, and the assumptions on which the quote is based. A proposal does not create a binding agreement until it is accepted by you in writing and, where required, signed.
Fees quoted are valid for the period stated in the proposal. If work is delayed by more than thirty days at your request, we may revise the quote to reflect any changes in scope or cost. Estimates are provided in good faith and are not fixed-price commitments unless stated to be fixed-price.
To deliver a project successfully, we need access to information, systems, and people. You agree to provide us with accurate and timely information about your operation, to give us reasonable access to the systems and facilities relevant to the project, and to respond promptly to questions and requests for decisions.
You are responsible for the accuracy and completeness of the information you provide, and for ensuring that you have the right to provide it and to allow us to use it for the project. Where we need access to accounts, passwords, or systems, you agree to provide that access securely and to inform us promptly of any change.
Delays in providing information, access, or decisions may affect project schedules and costs. Where a delay is caused by you, we will notify you of the impact and we may adjust the schedule or the fees accordingly, and we will do so transparently and in writing.
Projects are delivered in phases, and each phase has defined deliverables and acceptance criteria. We agree these criteria with you before work begins, and we keep you informed of progress against the plan at each milestone.
When a deliverable is ready, we present it for your review and acceptance. You agree to review deliverables promptly and to provide feedback within the timeframe agreed in the project plan. If you do not respond within that timeframe, we may treat the deliverable as accepted on a reasonable basis and proceed to the next phase.
Acceptance of a deliverable confirms that it meets the agreed specification. Changes requested after acceptance are treated as a change in scope, and we will prepare a variation proposal describing the additional work and fees before proceeding.
Fees for each project are set out in the proposal and project agreement. Fees may be invoiced in full or in instalments linked to project milestones, as agreed in writing. Unless otherwise stated, all fees are quoted in the currency shown in the proposal and are exclusive of any taxes or duties that apply.
Invoices are payable within thirty days of the invoice date, unless a different period is agreed in writing. If a payment is late, we may pause work until the outstanding amount is settled, and we may apply interest at the rate permitted by applicable law.
Reasonable travel and accommodation expenses that we incur to deliver on-site services are charged to you, and we confirm them with you before they are incurred. We provide an itemised record of all expenses with each invoice.
The designs, documentation, software, configurations, and other work products that we create for you during a project are owned by you once the relevant fees for the project are paid in full, subject to the terms of the project agreement. We retain ownership of any pre-existing tools, libraries, methods, and materials that we bring to the work, and we grant you a licence to use them to the extent needed for the delivered systems.
You may use the work products for the purposes for which the project was undertaken. You may not resell, sublicense, or redistribute our proprietary tools and methods except as part of the normal operation of the systems we deliver.
All content on our website, including text, graphics, logos, and page design, is owned by EKCO COOPERATION LIMITED or its licensors and is protected by intellectual property law. You may not copy or reproduce it except for personal, non-commercial reference purposes.
You retain ownership of all data, content, and materials that you provide to us in connection with a project. We process client data only for the purpose of delivering the services we have agreed, and we protect it with the safeguards described in our privacy policy and in any data processing agreement we agree with you.
We may use anonymised and aggregated information derived from project work to improve our services and to measure performance. Anonymised information does not identify you or your business, and it is not treated as confidential.
On completion of a project, or at your request, we return client materials and delete copies of client data from our systems, except where we are required by law to keep records or where we need to retain data to resolve a dispute. We confirm deletion at your request.
Both parties may receive confidential information during a project, including business plans, technical details, security arrangements, pricing, and personal information. Each party agrees to use the other party confidential information only for the purpose of the project and to protect it with at least reasonable care.
Confidential information does not include information that is publicly available, that was known before disclosure, that is independently developed, or that is lawfully received from a third party. Where the law requires disclosure of confidential information, we will disclose only what is required and, where lawful, we will give you notice in advance.
The obligations in this section survive the completion or termination of a project. We take confidentiality seriously and we expect the same care from our clients.
Projects may involve hardware, software, platforms, and services provided by third parties, including cloud providers, equipment vendors, and software publishers. These products and services are provided under the terms of their respective vendors, and your use of them is subject to those terms.
We select third party products and services with care and we advise you of their capabilities and limitations. We are not responsible for defects, delays, or failures in third party products and services that are outside our control, and we do not act as their agent.
Where a third party provides warranties or support, we will help you pursue the available remedies. We will also advise you of any licences or subscriptions that you need to maintain for the delivered systems to continue to work as designed.
We warrant that our services will be provided with reasonable skill and care and that deliverables will conform to the agreed specification. We will remedy any defect in our work that is reported within thirty days of delivery, at no additional cost to you.
We do not warrant that systems will be error-free or uninterrupted, or that they will meet every future need of your business. Systems operate within the environment and constraints that are agreed at the time of the project, and future changes in that environment may require further work.
Except as expressly set out in these terms, and to the extent permitted by law, we provide the website and our services on an as-is basis, and we disclaim all other warranties and conditions, whether express, implied, or statutory.
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential damages, including loss of profits, loss of data, loss of revenue, or interruption of business, arising out of or in connection with these terms or the services.
Our total liability to you for all claims arising out of or in connection with these terms or a project, whether in contract, tort, or otherwise, is limited to the total fees paid by you for the services that gave rise to the claim.
Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, for death or personal injury caused by negligence, or for any other liability that the law does not permit a party to exclude.
You agree to indemnify and hold harmless EKCO COOPERATION LIMITED, its officers, employees, and agents from and against any claims, losses, damages, liabilities, and reasonable expenses that arise out of your use of the website, your breach of these terms, or your provision of inaccurate or unlawful materials to us.
This indemnity also covers claims that arise from your use of third party products and services in a manner that breaches the vendor terms, or from your failure to maintain the licences and subscriptions needed for the delivered systems.
We will notify you promptly of any claim that we believe is covered by this indemnity and we will allow you to participate in the defence at your own cost. This clause survives the completion or termination of any project.
Either party may terminate a project agreement by giving written notice if the other party commits a material breach that is not remedied within thirty days of written notice, or if the other party becomes insolvent or enters into liquidation.
You may cancel a project before it begins, in which case we refund any payments received less our reasonable costs incurred up to the date of cancellation. Where a project is terminated part way through, you pay for the work delivered and the costs incurred up to the date of termination.
We may suspend our services if you fail to pay an invoice when it is due or if you fail to provide the information, access, or decisions needed to continue the work. On termination, we return client materials and deliverables that you have paid for, subject to our rights under these terms.
We may update these terms from time to time to reflect changes in our services, in technology, or in legal requirements. When we make changes, we update the effective date at the top of this page, and the updated terms apply to your future use of the website and to projects entered into after that date.
If changes are significant, we take reasonable steps to bring them to your attention, including a notice on our website or an email to the address you have given us. We encourage you to review these terms periodically.
For projects already in progress, the terms that applied when you accepted the proposal continue to apply, unless the law or the nature of the change requires otherwise. If a change materially affects an active project, we will discuss it with you before it takes effect.
These terms and any project agreements are governed by the laws of Hong Kong. Each party submits to the exclusive jurisdiction of the courts of Hong Kong for the resolution of disputes, subject to any rights you hold under the law of your place of residence.
Before commencing proceedings, both parties agree to attempt to resolve any dispute through good faith discussions. Where a dispute relates to a project, we will work together to reach a fair resolution, and we may agree to use mediation before proceeding to court.
Nothing in these terms limits any rights you hold that cannot be limited by agreement under the law of your place of residence. If any part of these terms is found to be invalid or unenforceable, that part is severed and the remainder of these terms continues to apply.